How refunds and cancellations work for Riskill Learning courses, toolkits and subscriptions purchased through riskilled.com and learn.riskilled.com.
Last updated: July 2026 · operated by Riskill Consulting Limited
Riskill Learning courses and toolkits are digital products delivered electronically, with access granted immediately on payment. Because of this, purchases are generally final once access has been granted.
If you have not substantially accessed a course, you may request a refund within 14 days of purchase by emailing advisory@riskilled.com with your order details. A course is treated as substantially accessed once a significant portion of its lessons has been opened or its certificate issued, in which case a refund is not available. Riskill may approve refunds outside this window at its discretion.
Downloadable toolkits and templates are non-refundable once the file has been downloaded, except where the file is faulty or does not match its description. If a download does not work, contact us and we will resolve it or refund it.
You can cancel a subscription at any time to stop future renewals; cancellation takes effect at the end of the current paid period, and access continues until then. Payments already taken for the current period are not refunded on a mid-period cancellation unless required by law.
Cohorts and seats purchased by institutions under invoice are governed by the terms of the applicable proposal or engagement, not by this consumer policy.
Nothing in this policy limits any rights you have under applicable Kenyan consumer-protection or data-protection law.
Email advisory@riskilled.com with your name, the product, and your order or receipt number. We aim to respond within one business day.